Return Policy by VestaZone

Vesta Zone's return policy allows you to return items within seven days of purchase for a full refund or exchange, provided they are in their original condition with all tags attached. You must obtain a Return Merchandise Authorization (RMA) number by contacting customer service before returning the item. Please note that return shipping charges are the customer's responsibility, and refunds are processed within three days after the item is received and inspected.

Return Policy

At VestaZone, we are committed to providing high-quality products and exceptional customer service. We understand that sometimes, a purchase may not meet your expectations. Our return policy is designed to be transparent and straightforward, ensuring a hassle-free return or exchange process. Below, you will find detailed information about our return policy, including how to return an item, processing timelines, exceptions, and more.

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Customer Satisfaction Guarantee

We hope you are happy with your purchase. However, if for any reason you are not completely satisfied, we offer a flexible return policy to ensure your shopping experience remains positive. Whether you need a refund or wish to exchange the product, we are here to assist you.

Eligibility for Returns

Products must be returned within seven (7) days of the purchase date.

Items should be in new, unused condition with all original tags, labels, and packaging intact.

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Returns Process

Our return process is designed to be simple and user-friendly. Please follow the steps outlined below to ensure a smooth return experience.

Obtaining a Return Merchandise Authorization (RMA) Number

Before returning an item, contact our customer service team at contact@vestazone.com to request a Return Merchandise Authorization (RMA) number.

The RMA number is crucial as it allows us to track and process your return efficiently.

Packaging and Shipping Your Return

Securely place the item in its original packaging, ensuring all tags and labels are attached.

Include the RMA number prominently on the package to avoid delays in processing.

Mail the package to the following address:

VestaZone
Attn: Returns
RMA #
Thokar Niaz Baig, Lahore
Lahore, Punjab 54790
Pakistan

Return Shipping Costs

The customer is responsible for 50% return shipping charges. We strongly recommend using a trackable shipping method.

If you choose to use the prepaid shipping label provided with your package, a 30% deduction will be applied to your return shipping cost to cover shipping expense.

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Refunds and Exchanges

Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. The processing of your return or exchange will be completed promptly.

Inspection and Processing Time

Please allow at least three (3) business days from the receipt of your item for us to process your return or exchange.

You will receive a notification via email once your return has been processed.

Refund Method

Refunds will be issued to the original payment method used at the time of purchase.

Depending on your financial institution, the refund may take several days to appear in your account.

Exchanges

If you wish to exchange your product for a different size, color, or model, please indicate your preference when contacting customer service.

Exchanges are subject to product availability and will be processed as quickly as possible.

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Exceptions to the Return Policy

While we strive to accommodate all returns, certain conditions may apply that could affect your eligibility for a refund or exchange.

Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at contact@vestazone.com.

We will arrange for a refund or exchange, ensuring you receive a product that meets our quality standards.

Important Considerations

Returned items must be in their original condition and packaging to qualify for a refund or exchange.

Customers are encouraged to record a video while opening the package. This video serves as evidence in case the item is damaged or defective, expediting the return process.

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Frequently Asked Questions

How Long Do I Have to Return an Item?

You have seven (7) days from the date of purchase to return an item.

Who Pays for Return Shipping?

Customers are responsible for 50% return shipping costs. If you use the prepaid label provided by VestaZone, 30% of your return shipping cost will be deducted to cover shipping expense.

How Will I Know When My Return Has Been Processed?

You will receive an email notification once your return has been inspected and processed.

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Contact Us

If you have any questions or concerns about our return policy, please feel free to reach out to our customer service team. We are here to assist you and ensure your shopping experience with VestaZone is a positive one.

Contact Information:

Phone: +92 329 4651377

Email: contact@vestazone.com

website: https://www.vestazone.com