Shipping Policy by VestaZone

This Shipping Policy explains how VestaZone delivered your products? Ti also explains all information and delivery process in the Shipping Policy of VestaZone. You can visit our website at https://vestazone.com ("Website"). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

Shipping Policy

Domestic Shipping

We strive to process and ship all orders as quickly as possible. Orders are typically processed within 1-2 business days. Standard shipping times vary based on location but generally range from 3-7 business days. Expedited shipping options are available at an additional cost.

International Shipping

We are pleased to offer international shipping to many countries worldwide. International shipping times vary depending on the destination, typically taking 7-21 business days. Please note that customs duties and taxes may apply, which are the responsibility of the customer.

Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method selected. Shipping costs will be displayed at checkout.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.

Shipping Restrictions

Some products may have shipping restrictions due to their size, weight, or destination. These restrictions will be noted on the product page and at checkout.

Order Changes and Cancellations

If you need to change or cancel your order after it has been placed, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed or shipped, it may not be possible to make changes.

General Shipping Information

At Vesta Zone, we are dedicated to delivering your purchases efficiently and securely. Our Shipping Policy outlines the terms and conditions governing the shipping, delivery, and pickup of products purchased from our online store. We aim to provide comprehensive information to ensure transparency and clarity in our shipping processes.

Free Delivery

Vesta Zone offers free standard delivery on all orders within eligible regions, ensuring that you receive your products without any additional shipping charges. This service is applicable for both domestic and international orders, subject to specific regional restrictions. We are committed to making shopping with us as convenient as possible, and free delivery is one way we provide added value to our customers.

• Eligibility: Free delivery is available to most regions we serve. However, certain remote or restricted areas may not be eligible for this service. During checkout, our system will automatically apply free delivery to eligible orders.
• Exclusions: Some oversized or heavy items may be excluded from the free delivery offer due to the higher cost of shipping such items. In such cases, the applicable shipping fee will be calculated at checkout.

Cash on Delivery (COD)

To enhance convenience for our customers, Vesta Zone provides a Cash on Delivery (COD) option. This service allows you to pay for your purchase at the time of delivery, making it easier for those who prefer not to use online payment methods.

• Availability: COD is available in select regions. You can check the availability of this service during the checkout process.
• Conditions: A small fee may apply for COD services, which will be clearly displayed at checkout. Please ensure you have the exact amount in cash, as the delivery personnel may not carry change.
• Limitations: COD may not be available for certain high-value orders, international shipments, or in regions where logistics partners do not offer this service.

Shipping Methods and Delivery Times

Standard Shipping

Standard shipping is our most economical shipping option, designed to deliver your order within a reasonable timeframe while ensuring cost-effectiveness.

• Delivery Time: Typically, orders are delivered within 3-7 business days, depending on your location. Delivery times may vary due to factors such as holidays, weather conditions, and the efficiency of local postal services.
• Cost: Free for all eligible orders, as outlined in Section 1.1. For non-eligible orders, the cost will be calculated based on the destination and weight of the package.
• Tracking: Once your order is shipped, you will receive a tracking number via email. You can monitor the progress of your shipment through our website's "Order Tracking" section or directly on the carrier's website.

Expedited Shipping

For customers who need their orders faster, we offer expedited shipping options. This service ensures that your products arrive within the shortest possible time frame.

• Delivery Time: Expedited shipping typically delivers your order within 1-3 business days. Delivery times may vary depending on the destination and the time of day the order is placed.
• Cost: An additional fee applies for expedited shipping, which is calculated during checkout based on the destination, weight, and size of the package.
• Tracking: Real-time tracking is provided, and you will be notified via email once your order is on its way. This service allows you to track your package from the moment it leaves our warehouse until it arrives at your doorstep.

International Shipping

Vesta Zone is proud to offer international shipping, allowing customers worldwide to enjoy our diverse range of products.

• Delivery Time: International shipping times vary widely depending on the destination country, local postal services, and customs processing. On average, delivery times range from 7 to 21 business days. Some remote areas may experience longer delivery times.
• Cost: Shipping costs are calculated based on the destination, weight, and dimensions of the package. During checkout, you will see the exact shipping cost before completing your purchase.
• Customs and Duties: International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price. We recommend checking with your local customs office for more information.

Shipping Restrictions

Size and Weight Limitations

Certain products may have size and weight restrictions that could affect the shipping method or availability.

• Oversized Items: Items that exceed standard shipping dimensions may require special handling and may be subject to additional shipping fees. We will inform you of any applicable fees during the checkout process.
• Weight Limits: Some products may exceed the weight limits for certain shipping methods, which could affect the delivery options available to you. In such cases, our system will automatically adjust the shipping options to accommodate the product's weight.

Remote Area Delivery

Deliveries to remote or hard-to-reach areas may take longer and may incur additional shipping charges.

• Delivery Time: Due to the distance and logistical challenges, delivery times to remote areas may be longer than the standard shipping times. Please allow extra time for delivery to these locations.
• Additional Costs: Remote area deliveries may require additional fees to cover the increased transportation costs. These fees will be displayed at checkout before you complete your purchase.

Order Processing and Handling

Order Processing Times

At Vesta Zone, we understand the importance of timely order processing. Our team works diligently to ensure that your order is processed and prepared for shipment as quickly as possible.

• Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. Please note that processing times may be longer during peak seasons, sales events, or holidays.
• Order Cut-off Time: Orders placed after 3:00 PM (local time) on business days will be processed on the following business day. Orders placed on weekends or holidays will be processed on the next business day.

Order Verification

To ensure the security and accuracy of your order, Vesta Zone may perform order verification processes. This step helps us prevent fraud and ensure that your order is processed correctly.

• Verification Process: In some cases, we may contact you via email or phone to verify certain details of your order, such as billing and shipping information. Please respond promptly to avoid delays in processing your order.
• Delayed Orders: Orders may be delayed if additional verification is required. We will notify you of any delays and provide updates on the status of your order.

Tracking Your Order

Tracking Information

Vesta Zone provides tracking information for all orders to help you monitor the progress of your shipment.

• Tracking Number: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier's website or our "Order Tracking" section.
• Tracking Updates: Tracking information is updated in real-time as your package moves through the shipping process. Please note that tracking updates may be delayed for international orders due to customs processing.

Lost or Delayed Packages

We understand that timely delivery is crucial, and we take every step to ensure your package arrives on time. However, in rare cases, packages may be delayed or lost during transit.

• Reporting Issues: If your package is delayed or appears to be lost, please contact our customer service team as soon as possible. We will work with the shipping carrier to locate your package and provide a resolution.
• Resolution Process: Depending on the circumstances, we may offer a replacement, refund, or alternative solution to address the issue. Our priority is to ensure your satisfaction and minimize any inconvenience.

Contact Us

If you have any questions or concerns about our shipping policy, please do not hesitate to contact us. Our customer service team is here to assist you and ensure a smooth shopping experience.

• Email: contact@vestazone.com
• Phone: +92 (329) 4651377
• Live Chat: Available on our website with AI Chat Bot of VestaZone